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Multimon group contract letters plus#

In ESM setup, OrgAdmins can configure DR from ESM Directory > General Settings > HA Configuration.

When a primary server is down, the secondary server takes over the primary server functions and serves the application.

DR works by implementing a hot-standby system.

Multimon group contract letters plus#

SD-104546 : ServiceDesk Plus crashes intermittently if Zia Category/Template prediction is enabled in build 13005 and later.ĭisaster recovery (DR) ensures availability of ServiceDesk Plus when a region or site is down during disaster.

SD-103183 : In reply template list view, the number of records to display per page is reset after refreshing the page.

SD-103796 : Error thrown while saving request closure rules in non-English setups.

SD-103593 : OutlookAddIn is not loading properly if SAML is configured.

SD-104050 : Unable to save Field and Form Rules if more than 100 values are configured in Remove Options action.

SD-104752 : Throttle limit to access the following URLs in ServiceDesk Plus-Endpoint Central integration is reached:.

SD-103898 : Unable to import users and assets from CSV files in non-English setups.

SD-104197 : When a non-SDAdmin technician updates the impact and urgency of a request via sectional edit/inline edit, the priority does not load as set in the priority matrix unless the edits are saved.

SD-103522 : When two requests are created from the same email for different support groups, history is not captured in one of the requests if any automation rules are configured.

SD-103440 : In Add Request form, group and technician lists do not load properly if the number of sites exceeds 100.SD-104094 : Unable to fetch asset field value in the request details page using Field and Form Rules.SD-103063 : Technicians are not getting assigned based on technician auto-assign if the Assign technician only after Service Request approval option is enabled in the service template.SD-104488 : Impact and Urgency fields are mandated while closing requests if priority matrix is enabled and some fields are mandated in request closure rules.